In October 2020, Microsoft will be making security changes which will remove support for Basic Authentication with SMTP. Your email messages, calendar and contacts will re-download. Look for the DUO notification on your DUO device to approve the login.To add the account back, select 'Exchange' and enter your NU email address to sign in.Select the 'Exchange' account on the left, and click the minus sign '–' at bottom of the list to delete it.In Apple Mail, go to the menu item 'Mail > Accounts.'.The fix is the same as on the iPhone/iPad: Remove your NU 'Exchange' account and add it back. If you use Apple's Mail app on Mac desktops and laptops, you may experience a similar inability to sign back in. When you get to the sign in page, sign in like you normally do and be sure to look for the notification from the DUO app to approve the log in.Choose the 'Microsoft Exchange' option and fill in your email account information.When it takes you back to the 'Passwords & Accounts' screen, choose 'Add Account'.Select your UNK/UNL/UNO/UNOP email account and choose 'Delete Account' at the bottom.Go to Settings, and scroll down to 'Passwords & Accounts'.Have your iPhone / iPad running at iOS version 14 or higher.If it will not accept your password several times, try this : The Apple iOS/iPhone Mail app may send you into a cycle of trying to sign in. For information about the extra features available with Microsoft 365 on mobile, visit Windows Mobile, iOS, and Android Troubleshooting iOS and MacOS Devices The Word, Excel, PowerPoint, and OneDrive mobile apps offer premium features to Microsoft 365 subscribers.

For more information about the apps, see Microsoft 365 for Mobile. Several Microsoft 365 apps have versions available for Windows Mobile, iOS, and Android devices.

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